Please note that by ordering from iTecHeaven.co.uk on the Telephone or via our Website you are agreeing to our terms and conditions.
Company Details: iTecHeaven.co.uk
Office Hours: Monday to Friday 9am to 5pm (Weekends : Closed ) Delivery schedule
Monday to Friday, we process and dispatch all orders placed before 2pm the same day. Orders place after 2pm or at weekends will be dispatched the next working day. We do not post on Saturdays.
Free Uk delivery is by royal mail first Class. We do offer other Royal Mail options including ʻSigned Forʼ or ʻGuaranteed Next day 1pmʼ but these incur an additional charge and will be detailed at checkout.
Although many orders arrive the next working day, please allow up to 5 working days from dispatch for delivery within the UK.
For EU and Rest of World orders the estimated delivery time is 5 -15 working days.

Payment

We accept all major credit / debit cards via Paypal.
By using PayPal you can pay for items using a credit or debit card in exactly the same way as with any other online shop. You do not need to sign up to a PayPal account.

We use PayPal because they provide you with greater security than us carrying out the payments ourselves. You are charged by Paypal Who then credit us when the transaction is complete. We never have access to your card details.
Your Details: We will not sell your details or share your details with any third party.
Card Details: We do not store credit card details nor do we share customer details with any 3rd parties and we are compliant to Payment Card Industry Data Security Standards. (PCI DSS)

Privacy Policy

Your Details: We will not sell your details or share your details with any third party.
Card Details: We do not store credit card details nor do we share customer details with any 3rd parties and we are compliant to Payment Card Industry Data Security Standards. (PCI DSS)

 

Copyright

The content of this Website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is the exclusive property of iTechHeaven and is, unless specifically stated otherwise, protected by copyright, and other intellectual property rights.
It is published by us and may not be reproduced other than by downloading and viewing on a single CPU and/or printing a single hard copy, for private or internal business purposes only. It is not to be otherwise reproduced, transmitted, made available on a
network or used to create derivative works without our prior written consent. All rights reserved.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of itecheaven.com. No rights are granted to use any of them without our prior written consent.
Any infringement of our rights will result in appropriate legal action. Any framing of this Website is prohibited.
E-mails
We only keep copies of E-mails for a maximum of 3 months.
Packaging
At itecheaven.com, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Incorrect, Faulty or Damaged Goods
If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at
E-mail us at mail@itecheaven.com telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.
When returning an item we strongly suggest that all customers obtain a proof of postage or for higher value items send them by recorded or registered post. If Royal Mail lose any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.
Please note we do not refund postage unless an item is faulty.

 

Warranty/Guarantee periods

All goods are guaranteed for the following periods: 12 Months from date of purchase.
NB.Exception: Items such as adapters, that are compatible with up to the most recent version of ios at time of purchase eg. ios7.0.6 are not guaranteed when a newer version is released.
Loss, Damage or Injury
Please note we will not be held responsible for any loss damage or injury caused by misuse or mis installation of any product sold on this site. Instructions provided are meant to help in your purchase decision and if in doubt you should seek professional advise before installing or using any product once it has been purchased.
Lost Deliveries
If your UK delivery does not arrive within 7 days please E-mail us at
Contact us at mail@itecheaven.com quoting your order number.
If your Eu and rest of world delivery does not arrive within 15 working days please E-mail us at mail@itecheaven.com
Please note that no liability will be accepted for lost deliveries when an incorrect/incomplete address and/or post code has been provided.
We will not accept any liability for missing orders that are not reported as missing within 28 days of ordering.
Due to the high loss of parcels sent to Colleges (inc. Halls of Residence), Schools, Universities & Hospitals we will no longer accept responsibility for undelivered parcels sent to these institutions if in doubt please provide a secure residential or business address to send items too.

Returns & Refunds

If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at
mail@itecheaven.com telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.
NB. When returning an item we strongly suggest that all customers obtain a proof of postage, or for higher value items send them by recorded or registered post. If Royal Mail lose any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.
Please note we do not refund postage unless an item is faulty.

We will only accept items for a refunded that are returned within 28 days of purchase, and are unused and in there original packaging. We aim to issue a refund within 3 working days of receipt of any returned goods.
Please also note for health and safety reasons we will not offer refunds on headphones or bluetooth headsets once the seal has been broken. We will only exchange faulty items on a like for like basis. Please make sure you wish to keep the product before you open the seal.
We will not accept any liability for missing orders that are not reported as missing within 28 days of ordering.
Bulk/Trade Sales :-Our 28 day refund policy does not apply to bulk or trade orders.
We do not offer refunds for Bulk or Trade orders under any circumstances we will only exchange any faulty items. We consider Bulk or Trade orders to be orders placed by other traders or business.
If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at
mail@itecheaven.com telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.
NB. When returning an item we strongly suggest that all customers obtain a proof of postage, or for higher value items send them by recorded or registered post. If Royal Mail lose any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.
Please note we do not refund postage unless an item is faulty.
Non Original Accessories
Please note that all accessories are non-original unless it is clearly stated that they are ʻOriginalʼ in the description text and/or title.

DELIVERY & RETURNS

Monday to Friday, we process and dispatch all orders placed before 2pm the same day. Orders place after 2pm or at weekends will be dispatched the next working day. We do not post on Saturdays .
Free UK delivery is by royal mail first Class. We do offer other Royal Mail options including ʻSigned Forʼ or ʻGuaranteed Next day 1pmʼ but these incur an additional charge and will be detailed at checkout.
Although many orders arrive the next working day, please allow up to 5 working days from dispatch for delivery within the UK.
For EU and Rest of World orders the estimated delivery time is 5 -15 working days.

iTecHeaven is a specialist future tech company based in London, England. We are dedicated to bringing you the very best in cutting edge tech accessories & gadgets. We pride ourselves on delivering customer service that is passionate, professional and personal. We are the friendly face of technology, with the way things work explained in a clear, concise and accessible way that will appeal to both the tech-savvy and tech-novice alike.
mail@itecheaven.com
Skype: sales.itecheaven

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